Question 1

Who can order medical certificates, treatments, or access Online GP services?

Accepted Answer

Any resident of Ireland can use our services. You can order medical certificates for work, study, or travel, prescriptions for the treatment of illnesses, and consult a GP online for general health concerns.

Question 2

What ID proof is required to verify eligibility?

Accepted Answer

Accepted ID proofs include a valid passport or Irish driving license. If you do not have either, please contact support@gethealthcare.ie for assistance.

Question 3

Are non-Irish residents eligible for services?

Accepted Answer

Non-Irish residents can use our services for treatment and medical certificates related to travel purposes. However, GP consultations are primarily offered to Irish residents.

Question 4

Can minors use these services with parental consent?

Accepted Answer

Yes, children can access Online GP consultations or apply for certificates, but all applications must be completed under the supervision of a parent or guardian.

Question 5

What is the turnaround time for certificates or prescriptions?

Accepted Answer

Standard services typically take up to 24 hours, while express services aim to deliver within 4 hours. The cost varies based on the chosen service type.

Question 6

Why is my order delayed?

Accepted Answer

Delays can occur due to incomplete details, orders placed outside working hours, high volume of requests, additional doctor review requirements, or technical issues.

Question 7

Does the processing time differ on weekends or bank holidays?

Accepted Answer

Yes, processing depends on working hours: Monday–Friday 8am–8pm and Saturday–Sunday 8am–2pm. Orders outside these hours may start the next working day.

Question 8

How will I be notified once my service is completed?

Accepted Answer

You will receive an email notification and a WhatsApp message (if applicable) once your service is fulfilled.

Question 9

Can urgent services be expedited?

Accepted Answer

Services are processed chronologically. For urgent cases, email support@gethealthcare.ie to check if expedited handling is possible.

Question 10

Are the certificates valid for all employers in Ireland?

Accepted Answer

Yes, certificates are widely accepted by employers in Ireland if they meet the employer’s internal policies.

Question 11

Do these certificates comply with HSE and Irish guidelines?

Accepted Answer

Yes, all certificates are issued by Irish-registered doctors in compliance with HSE and Irish medical standards.

Question 12

How long is a certificate valid after issuance?

Accepted Answer

Validity depends on the certificate purpose and the duration specified by the doctor or employer requirements.

Question 13

Can certificates be used outside Ireland for travel purposes?

Accepted Answer

Yes, travel-related certificates may be accepted internationally depending on the destination country’s requirements.

Question 14

How can I request to cancel my service order?

Accepted Answer

Cancellation requests must be emailed to support@gethealthcare.ie with order details.

Question 15

Am I eligible for a refund if the certificate is rejected?

Accepted Answer

Refunds are not provided if a certificate or prescription is rejected after doctor review.

Question 16

What happens if the order is already in progress?

Accepted Answer

If the doctor has started reviewing the application or issued the service, cancellations cannot be processed.

Question 17

Are cancellation fees applicable?

Accepted Answer

No additional fees apply, but refunds depend on timing: standard services within 4 hours, express services within 1 hour.

Question 18

What changes can be made to a medical certificate after issuance?

Accepted Answer

No changes are allowed once a certificate has been issued.

Question 19

I have input wrong information during my application. Can I get it changed?

Accepted Answer

Yes, but only before the certificate is issued. Contact support@gethealthcare.ie immediately.

Question 20

Can prescription details, like pharmacy information, be updated?

Accepted Answer

Pharmacy details cannot be updated after prescription delivery unless there was an error from the doctor.

Question 21

Is there a fee for making changes to issued documents?

Accepted Answer

Changes to issued documents are not permitted. A new service request must be made.

Question 22

How long does it take to process change requests?

Accepted Answer

Change requests are processed like new orders and depend on the current queue of cases.

Question 23

Can I modify my application after submission?

Accepted Answer

Yes, modifications can be made by emailing support@gethealthcare.ie before the service is issued.

Question 24

How do I update personal details like name or ID?

Accepted Answer

Email support@gethealthcare.ie to correct personal details or resolve missing confirmation emails.

Question 25

What is the process to change the requested service type?

Accepted Answer

Service type changes can be requested via live chat or email. Any price difference must be paid.

Question 26

Can I change my selected pharmacy after prescription submission?

Accepted Answer

Yes, contact support. If already sent, the previous pharmacy must confirm the prescription is not dispensed.

Care at Home, anytime you need

Online Treatment and Prescription Services.

Request Prescriptions from Home

Medical Certificates for Work, Travel & Employment.

Doctor on call for your Certificate needs

Our Customer Reviews

Our Products

Sick Certificate

€26.99–€41.99

€26.99–€41.99

Pre-Employment Medical Fit Certificate For Healthcare Employees

€47.99–€86.99

€47.99–€86.99

Unfit For Travel Certificate

€26.99–€41.99

€26.99–€41.99

Fit To Fly Certificate

€26.99–€41.99

€26.99–€41.99

Meet our doctors

Dr. Sarah O’Connell

Dr. James Murphy

Dr. Priya Nair

Dr. Michael Byrne